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PRIVACY POLICY

Effective Date: February 7, 2024

 

This Privacy Policy (“Policy”) is an essential component of our commitment to transparency and trustworthiness between us,  Mapstars LDA, a software development company (“Mapstars” or “we”) registered in Portugal, and  you.  As such, it forms an integral part of our Mapstars Terms of Use (“Terms”).

 

Our Privacy Policy is designed to provide you with a comprehensive understanding of how we collect, use, and safeguard your data when you visit our website, [insert website URL] (hereinafter referred to as the "Website"). It outlines the specifics of what information we gather from you, the methods and locations of its collection, the purposes for which it is collected, the legal basis for processing your data, our practices for utilizing this information, circumstances under which we may share it with others, your rights regarding your personal data, and the measures we implement to ensure its security. 

 

We believe in empowering you with knowledge and control over your personal information, and as the data controller, we are committed to upholding the highest standards of data protection and privacy practices. 


 

  1. PERSONAL DATA THAT WE PROCESSES

 

  1. The term "data" refers to any information related to an identified or identifiable natural person (data subject). This can include direct identifiers such as name, address, or email address, as well as indirect identifiers such as IP addresses or online identifiers. "Processing of data" encompasses any operation or set of operations which is performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of personal data.

 

  1. We collect your personal information directly from you at the point at which you interact with us.

 

  • When you leave your data via contact form: we collect data that you submit through the contact form on our Website or that you provide to us in other ways, such as verbally (during a call) or in writing (by email or other text message). We collect your name, email address, phone number and any additional information you provide.

  • Information that is collected automatically: Mapstars also collects information about how you use Mapstars Website or other Mapstars content online, and the device(s) you use to access these services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. 

  • User support information: when you contact us for user support or otherwise communicate with us, you may provide us with information related to your use of the Website, additional contact information, payment information, identification documents, or other information that may be helpful in resolving your inquiry.

  • Feedback information: we will collect and process your feedback if you send it to us.

  • Cookies and other tracking identifiers as our Cookies Policy set forth;

 

  1. We do not collect sensitive personal data and child data. “Sensitive personal data” for our purposes means personal data including racial, political, religious, trade union membership, genetic, biometric, sexual orientation, and health details of individuals from the EU falls under the GDPR's sensitive data.

 

  1. PURPOSES AND LEGAL BASES OF DATA PROCESSING

 

  1. We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for. We may process your personal data for:

  • Ensuring the accessibility of the Website and providing you with relevant services associated with it;

  • Communicating with you regarding your usage of the Website, addressing your inquiries, and providing updates on services, information, and products;

  • Notifying you about any critical information or changes within the Website that may impact your user experience;

  • Analyzing user activity, providing support across different regions, ensuring the proper functioning of various Website versions, and facilitating Website development and optimization;

  • Upholding the safety and security of the Website, enforcing agreements, and preventing and detecting fraudulent activities;

  • Conducting statistical market studies and analysis for business purposes;

  • Fulfilling our legal obligations..

 

  1. We may also send you news and information about us and the Website, either as per your request or if we believe it may be of interest to you. In most cases, we will contact you via email.

 

  1. We process your data under the following legal bases:

 

  • Your consent: Where you have given us explicit consent to process your personal data for specific purposes.

  • Contractual necessity: Processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract. It helps us to make the Website available for your access as well as provide you with the most relevant services with the Website and to communicate with you regarding your use of the Website, your requests, update you on services, information, and products; 

  • Compliance with legal obligations: Processing is necessary for compliance with legal obligations to which we are subject.

  • Legitimate interests: We may process your data based on legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data. Under this basis, we may send you marketing communications, analyze the number of active users, provide support to users from different regions, ensure the proper functioning of various versions of the Website, develop and optimize the Website, maintain the safety and security of the Website, enforce agreements, prevent and combat fraud, and comply with our legal obligations.

 

  1. Please be aware that when data is collected for marketing purposes, you will be asked for specific consent for such processing. Additionally, you will have the option to withdraw your consent at any time, free of charge. This can be done by clicking on a separate "Unsubscribe" button in the emails we send to you.

 

  1. PROCESSING TERM AND LOCATION

 

  1. We will not retain your data for longer than it is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means. We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. When we no longer need your personal data, we will securely delete or destroy it.

 

  1. We will retain information and documents, including electronic documents, containing personal data:

  • to the extent that we are required to do so by law;

  • if the information is relevant to any ongoing or prospective legal proceedings, and in order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.


 

  1. Your personal information is securely stored by Wix.com Ltd. in Israel, a country recognized by the European Commission as offering an adequate level of protection for the personal information of EU Member State residents. Wix is responsible for implementing security measures to safeguard your data, and you can learn more about their security practices in their Privacy Policy.

 

  1. SHARING OF COLLECTED INFORMATION  

 

  1. Related Companies: Your personal data may be shared with our affiliates, which are companies related to Mapstars LDA. In such instances, these related companies will adhere to the guidelines outlined in this Privacy Policy.

 

  1. Contractors: We do not rent or sell your personal data to third parties. However, we may share your personal information with our business partners, customers, suppliers, and subcontractors as necessary to fulfill any contracts or agreements we have in place with you. Additionally, we may share your personal information with auditors, legal advisors, and other professional service providers.

 

  1. Public Authorities and Bodies: We may disclose personal data if required to comply with a court order, law, or legal process, including responding to government or regulatory requests.

 

  1. Third-Party Service Providers: Your personal information may be shared with third-party service providers to support our search engine optimization efforts and enhance website performance. These service providers may have limited access to the personal data you provide through our website. When processing your data, we may use the following service-providers:

 

  • G-Suite service which may be represented by Google LLC (California, USA), Google Ireland Limited (the Republic of Ireland), Google Asia Pacific Pte. Ltd. (Singapore), or any other entity that directly or indirectly controls, is controlled by, or is under common control with Google LLC, which is a storage place provider, in order to store the data. Google provides more information on how it processes data in its Privacy Policy;

  • Google Analytics services which may be represented by Google LLC (California, USA), Google Ireland Limited (the Republic of Ireland), Google Asia Pacific Pte. Ltd. (Singapore), or any other entity that directly or indirectly controls, is controlled by, or is under common control with Google LLC, which is an analytical services provider, in order to analyze the data. Google provides more information on how it processes data in its Privacy Policy;

 

  1. Given our international business operations, it is important to note that your personal data may be transferred to our affiliates, partners, subsidiaries, or subcontractors located in countries outside the European Union (e.g., USA, Ukraine, etc.), which may not be subject to EU data protection regulations. If we transfer personal data originating from the EEA to countries with not adequate level of data protection, we use one of the following legal bases: (i) Standard Contractual Clauses approved by the European Commission, or (ii) the European Commission adequacy decisions about certain countries (details available here).

 

  1. CHILDREN RIGHTS

 

  1. Our Website is designed for individuals who are not under the age of 18, and we do not intentionally gather personal data from individuals in this age group. Should we become aware that a child under 18 has submitted personal information to us without parental consent, we take immediate action to remove such information from our records. If you suspect that we may possess any personal information of a child under the legal age range, please contact us at [contact email/number]

 

  1. COOKIES AND SIMILAR TECHNOLOGIES

 

  1. We employ cookies and similar tracking technologies to improve your user experience and collect data regarding the usage of our Website. This information allows us to enhance and refine the Website for better performance. For more detailed insights into how we utilize cookies and tracking technologies, please consult our Cookies Policy.

  1. YOUR PRIVACY RIGHTS

 

  1. As a Data Subject, you have the following rights:

  • Request information: You can inquire whether we hold personal information about you, and if so, understand the details of what information is held and the reasons for its processing.

  • Access: You have the right to access a copy of the personal information we hold about you and verify the lawfulness of its processing.

  • Correction: You can request the correction of any incomplete or inaccurate personal information we hold about you.

  • Erasure: You have the right to request the deletion or removal of your personal information where there is no valid reason for its continued processing.

  • Object to processing: You can object to the processing of your personal information based on legitimate interests or for direct marketing purposes.

  • Object to automated decision-making: You have the right not to be subjected to automated decision-making, including profiling, without human intervention.

  • Restriction of processing: You can request the suspension of processing personal information about you, for example, if you contest its accuracy.

  • Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transfer it to another party.

  • Withdraw consent: You can withdraw your consent to the collection, processing, and transfer of your personal information at any time.

  • Lodge a complaint: You have the right to lodge a complaint with the supervisory authority in the EU Member State where you reside or work.

 

  1. To exercise any of these rights, please contact us at info@mapstars.org. We will respond to your request within one month. Please note that we may need to verify your identity and request specific information to ensure the security of your personal information.

 

  1. DATA PROTECTION

 

  1. The security of your personal data is a priority for us, but no method of transmission over the Internet or method of electronic storage is 100% secure. Although we try to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

 

  1. We maintain appropriate technical, administrative, and physical safeguards to protect the information we collect from unauthorized access, use, disclosure, destruction, and altercation. For this we monitor security risks, therefore we keep the operating system and all components under control.

 

  1. Personal information can be shared only based on “need-to- know” principles with Mapstars personnel (a person will be granted access only if it is needed for performing their duties).They are committed to keeping the information confidential to comply with this Privacy Policy, our internal policies, applicable laws, and agreements.

 

  1. You should be aware that other Internet sites that are linked from the Website or from a Mapstars email message may contain privacy provisions that differ from the provisions of this Privacy Policy. To ensure your privacy is protected, we recommend that you review the privacy notices of these other linked sites.

 

  1. CHANGES TO THE POLICY

 

  1. We reserve the right to change this Privacy Policy at any time at our sole discretion. We advise checking our Website occasionally to be informed of any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Your use of the Website following the posting of changes to the Privacy Policy  will constitute your acceptance of such changes.


 

  1. CONTACT US

 

We will be glad to hear something from you. If you have any questions regarding this Policy, please contact us at:

 

  • Mapstars LDA, Rua José Filipe Neto Rebelo - 5, Lot 22, 5º Esq.º 2500-222 Caldas da Rainha

  • Email: info@mapstars.org

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